NINCO all products are manufactured using the latest technology and are subject to rigorous quality controls. Still, if a fault occurs in operation, the following conditions apply:
The product provides legal guarantee for lack of conformity if it meets consumer all conditions below:
- the warranty period is 180 days after the date of purchase on the ticket or invoice (user must always keep it).
- the warranty is due to manufacturing defects in materials or workmanship that will be evaluated by our technical staff in the inspection of the items received.
An article be excluded from warranty if it meets any of the following conditions:.
- the period of 180 days after purchase has expired.
- Article has been defaced, modified or repaired by the user or any person not authorized by the manufacturer.
- the product was damaged by misuse (neglect, beatings, stress unsuitable, electrical accidents, installation and / or use not in accordance with the instructions, etc).
- The wear caused by normal use or consumables
- Motors and batteries only have warranty service in case of failure on first use.
Only for Spain (except the Canary Islands) and Portugal.
SERVICE TEMPORARILY UNAVAILABLE DUE TO WEB MAINTENANCE.
If questions or problems with a particular item, you can contact directly with our Technical Assistance:
- By internet, sending an email, clearly stating there in the following:
Full name
Address
Telephone and email contact
Where Purchased
Purchase Date
Article reference and name
Description problem
Ninco is not responsible for products received at our facility without the express permission of Service Technical Assistance.
Returns Policy
SERVICE TEMPORARILY UNAVAILABLE DUE TO WEB MAINTENANCE.
Repayment period.
As established in Royal Decree 1/2007 of 16 November, approving the revised text of the General Law for the Protection of Consumers and Users, the customer has a return within seven working days from the receipt of the goods. To do this, they should contact by email and indicate the order number and the reason for the return.
All merchandise must be returned in its original packaging with all accessories containing, without being used, in perfect condition and protected, avoiding stickers, seals or adhesive directly on the surface or item packing tape.
Once received the merchandise and verified that it is in perfect condition, payment of the purchase amount into a voucher is processed to enjoy NINCO shop within a year.